It is the aim of our company to provide unsurpassed products. For cricket bats we select the finest English Willow for every relevant grade and then craft it into bats. Wood is a natural product and sometimes few irregularities can be expected as a routine matter.The bats that have been damaged due to improper use, bad shots, poor timing, playing at edges or playing a yorker at toes do not come under any kind of warranty and cannot be replaced.Similarly the poorly prepared bats or bats with modifications (done without authorization of Khatri Sports) cannot be replaced in case of any damage.The damage that occurs due to extreme weather conditions i.e. extreme moisture or extreme heat shall not be covered under any warranty. Water damaged bats i.e. by playing at damp pitches are also not covered under warranty.The damage done by the use of non-leather balls, bowling machine balls or composite balls is not covered under warranty.If there is manufacturing fault in fixing bat handle into blade i.e. it is not fixed properly/firmly then we will replace the handle. The total freight cost will be handled by the client.Bats with damaged handles, cracks and other slight problems are to be repaired locally. A small crack is normal phenomenon and it does not undermine the performance of bat. A crack tells that the bat needs further oiling and knocking.
Please note carefully:
The look and appearance of the bat keeps on changing after every game and it is not supposed to remain new forever, rather it deteriorates with passage of time. It is not a lifetime product; its life depends upon the frequency and proper way of usage.It is pertinent to mention here that cricket bats are made of soft product (English Willow) to be played with balls that are harder, so the proper use and proper care can ensure bat’s life and durability. As we move towards the top grade willow, the wood goes on softer and softer; a Grade 1 bat will be softer as compared to Grade 3 or Grade 4 bat and so on, hence it needs more careful handling and proper timing in games and to be played with top quality balls made of softer leather.
A proof of purchase (a receipt or email communication) needs to be provided while claiming a warranty.